Frequently Asked Questions (FAQ)

Shipping & Delivery

At ChicStep, we strive to deliver your order as quickly and efficiently as possible. Shipping options and delivery times vary depending on your location, but all standard orders are processed and dispatched from our facility with tracking information available through our online order tracking system. Most orders are dispatched promptly after processing, and you can check your shipment status anytime through the order section at chicsstep.com.

Order Confirmation and Tracking

Once your order is placed at chicsstep.com, you will receive a confirmation notification, and when your order ships, you will receive tracking details. You can also log into your account on our website and view the status and tracking information in the Orders area at any time.

Changing or Canceling Your Order

If you realize you need to change or cancel your order, please act quickly. Orders begin processing shortly after placement, and once processing has started, changes may not be possible. If the order has already begun processing or shipped, you may follow our return procedures once it arrives.

Pre-Order and Backorder Items

Some items may be available as pre-order or backorder. Pre-order items are products listed for sale before they arrive in inventory, while backorder items are those temporarily out of stock but still available for order. Both types will ship around the date shown on the product page when inventory becomes available. Occasionally, a pre-order or backorder item may be cancelled due to demand, in which case any charged amount will be refunded promptly.

Payment Methods

At ChicStep, we accept a variety of secure payment options during checkout. Your payment is authorized at the time you place your order and will be charged once the order is shipped. Accepted methods include major credit and debit cards and other online payment services.

Returns & Exchanges

We gladly accept returns of unworn merchandise within a specified return period. Items must be in their original condition and packaging. To initiate a return or exchange, please visit the Returns section of chicsstep.com and follow the provided steps. Once your return is processed, your original payment method will be credited accordingly. Please note that return shipping procedures must be followed as outlined on our Returns page.

Exchanging Items

If an item does not fit or you would like a different style or color, visit the Returns section on chicsstep.com to start the exchange process. If the replacement item is in stock, it will be sent out as soon as your return is received and processed.

Damaged or Defective Items

If you receive an item that is damaged or defective, please start a return through our online Returns section. We will help facilitate a return or exchange according to eligibility.

Gift Returns

Items received as gifts that were purchased at chicsstep.com can be returned or exchanged through our online Returns process. Detailed instructions are available in the Returns section of the site.

Promotions and Discounts

Promotional offers, discount codes, and special deals are subject to terms and conditions. Promotions may apply only to eligible merchandise and cannot be combined with other offers unless stated otherwise. Promotions and discounts apply only to qualifying online orders at chicsstep.com.

Sizing Information

Please refer to our standard size chart on chicsstep.com to help determine your best fit. Our size chart provides conversions between U.S., Euro, and U.K. sizes for your convenience.

Membership Benefits (“The List”)

The List is our loyalty program designed to give you exclusive perks, including special offers, early access to new products, and other member-only benefits. Signing up is free and grants access to these benefits as soon as you join. Eligibility and perks vary, and details are provided during the sign-up process on chicsstep.com.

Using Promotion Codes

Promotion codes may be valid only online at chicsstep.com and typically for single use per qualifying order. Please check the specific terms of each code for full details.